FAQ
Quick answers to the questions we hear most. Can't find yours? Email velorastudio123@gmail.com or use the contact form.
How do I use the Advanced Hair Serum?
Start with a clean scalp. Apply a few drops directly to the scalp and lengths, then massage in gently for 30–60 seconds. Leave in — no rinsing needed.
How often should I use it?
It's designed for daily use as part of your regular hair care routine.
What ingredients are in the serum?
The full ingredient list is printed on the product packaging. If you'd like it before ordering, email us and we'll send it over.
How much does shipping cost?
Nothing — shipping is free and tracked on every order, with no minimum.
When will my order ship?
You'll receive a confirmation email when your order is placed and a tracking link by email as soon as it ships. Delivery times vary by destination.
How do I track my order?
Use the tracking link in your shipping confirmation email, or see our Track Order page. Can't find the email? Contact us with your order number and we'll resend it.
What if something's wrong with my order?
Email velorastudio123@gmail.com with your order number and a quick description of the issue, and we'll make it right.
How can I contact support?
Email velorastudio123@gmail.com or use the contact form. A real person answers every message.